27 September 2015, North

New centre management service set to roll out across Hull

Streamlined centre management services to be implemented across CHP's estate in Hull by November 2015.

Alexandra Health Care Centre; one of 12 facilities set to benefit from improve centre management

A new centre management service is being rolled out across Hull in Community Health Partnerships’ (CHP) 12 primary healthcare and community centres (including Newington and Longhill Health Care Centres, picture below), creating a single point of contact for tenants on any building-related queries.

Fresh approach to centre management

From November, representatives from Citycare Hull (the local Public Private Partnership LIFT Company), working on behalf of CHP, will be the local point of contact for all building matters, working closely with CHP and NHS Property Services to coordinate service enquiries, deliver a fresh approach to communications, streamline processes and improve space planning.

Driving efficiencies and maximising utilisation

The new approach will also bring a strong focus on driving efficiencies and maximum usage of the estate - which in Hull equates to 31,060 sqm of high-quality accommodation which is home to a wide range of NHS health and community service providers.

Committed to delivering excellent level of service

Lesley McGregor, CHP Senior Area Property and Asset Manager (North East), said: “CHP is totally focussed on ensuring that the new centre management service in Hull delivers an excellent level of service for our tenants who are working within the 12 CHP LIFT Buildings across Hull.

"By continuing to work closely with Citycare we’ll be able to ensure that these high-quality primary and community buildings are utilised to the best effect.”

Existing services will continue, which includes a local 24/7 helpdesk for planned and reactive maintenance enquiries, planned preventative and life cycle works to keep the buildings in top condition, record keeping and statutory compliance.

Making better use of buildings

Caroline Havler, Citycare Head of Estates Management, said: “It’s a good opportunity for us because we are leading the way with this type of service and CHP have chosen us a pilot area.

"We are streamlining services and giving tenants a single and consistent point of contact. We want to introduce a new room booking system and we will be able to make some good savings. It’s about making better use of the buildings.”

Centre Management in Hull will be implemented during October and is expected to be fully operational by November.

Supporting Hull 2020 Programme

Sue O’Connell, Chief Executive of Community Health Partnerships (CHP), said: “We are continuing to work together with Citycare to find further efficiencies across CHPs healthcare and community estate in Hull.

"Good management is a key ingredient in creating vibrant community hubs that are used to their maximum potential by their local communities.  It is for this reason that we are implementing the new service, as a key element of the Hull 2020 programme.”

Good management is a key ingredient in creating vibrant community hubs that are used to their maximum potential by their local communities.

Sue O'Connell, CHP Chief Executive