Supporting TenantsWe are committed to providing customer focused, high quality estate management services that deliver best value

Supporting Tenants

Our commitment to you

CHP does what it promises, invests in relationships, communicates openly and honestly, innovates and works to deliver and excellent service to our customers. We are committed to working with our tenants to:

  • Ensure you have a clear understanding of the charges associated with occupancy of our buildings.
  • Drive innovation and leverage health and social care outcomes.
  • Support user forums to ensure our services meet your needs.
  • Improve patient experience across our estate.

Listening to our customers

CHPs staff team continues to meet with all of our tenants to listen and discuss a range of important issues.  These meetings have proved to be an extremely valuable exercise and we’d like to thank all of you for making the time to meet and actively engage with us. 

These meetings form part of a wider commitment to delivering excellent customer service and a programme of ongoing customer engagement and two-way communication.

Get in touch and have your say

There are a number of ways you can contact and engage with us:

CHPs Property Team

Your CHP Area Property and Asset Manager is on hand to answer any questions or concerns.  To find out who the contact for your building is please visit the CHP Property & Asset Management Team page.

Building User Group Meetings

Building User Group (BUG) meetings provide the ideal opportunity for you to keep up-to-date with what is happening in your building and to:

  • Raise any issues and put forward suggestions about your building and how building services could be operated more effectively.
  • Meet and engage with fellow building tenants to develop relationships and share good practice.

To find out more about BUG meetings in your building including future meeting dates, please speak to your CHP Area Property and Asset Manager.